Due to the ongoing Coronavirus Pandemic there is currently a shortage of worldwide air freight due to reduced air travel meaning that deliveries are taking longer than expected, rest assured your order will reach you however please allow slightly longer than usual.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am GMT will not be shipped out until the next business day. If you order after 11 am GMT on a Friday, your order will likely be shipped out on the following Monday.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Pierre Arden cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
We use all major carriers, and local courier partners. We'll typically use the local delivery service; for example in the U.S. we use USPS and for U.K. we use Royal Mail.
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Typical shipping times are anywhere from 5-15 business days as we ship directly from our international fulfillment centre and shipping times can vary based on your country and customs processing time.
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please submit a support ticket to us by clicking here and we'll work it out for you!
Unfortunately this isn't an option we are currently able to offer.
You can contact us through our contact page! We will be happy to assist you.
We use Stripe and Paypal, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Stripe or Paypal.